Call Centre Agents needed for the IEC Call Centre

Dear SITAzens

The SMC is recruiting Call Centre Agents for the IEC Call Centre. This service is presented in all 11 official languages. Currently the SMC still requires candidates for Afrikaans, Ndebele, Venda and Swati. You are hereby requested to invite family members and friends to apply for this call centre position if the candidates meet the requirements below.

Position : Operator: Business Service Centre (6 months Contract)

Location : SITA Centurion

Department : Service Management Centre (SMC)

Primary purpose of the job:

Dealing with all levels of citizens of South Africa, who will be enquiring on their eligibility to vote, their voter registration status and location of voting stations.

Minimum qualification:

Grade 12 with Maths and/or Geography

Requirement:

Candidates must be able to communicate fluently in English as well as in Afrikaans or Ndebele or Venda or Swati.

Key Performance Areas:

Adhere to approved quality assurance policy and standards

Ensure availability on telephony system to deliver effective service

Attitude:

Tolerance for stress

Integrity

Attention to detail/quality oriented

Client service oriented

Enthusiastic and passionate

Teamwork

Skills:

Interpersonal and communication skills

Keyboard skills

Administration skills

Computer literacy (MS Suite)

Important note:

Only candidates who meet the minimum requirements, with the required language skills, should apply.

Correspondence will only be limited to short listed candidates.

The appointment is subject to security clearance, the signing of a balanced scorecards contract, verification of the applicant’s documents (qualifications), and reference checking

It is the applicant’s responsibility to have foreign qualifications evaluated by the South African Qualifications Authority (SAQA).

Please do not include copies of certificates and testimonials.

Applications can be forwarded by e-mail to: Portia.recruitment@sita.co.za reference number: IEC-PN-2010

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